Your Alō Score

Alō Index is a comprehensive sustainability assessment designed specifically for the hotel industry. 
It evaluates a property's practices across three pillars (Planet, People, and Policy) spanning 12 categories to produce a single score that helps procurement teams, travel managers and travelers, and hotel operators make informed decisions. 

Planet

Measures a hotel's impact on the natural environment:

• Water: Conservation practices, usage monitoring, and reduction targets
• Waste: Waste diversion, recycling programs, single-use plastic reduction, and food waste management
• Energy: Efficiency measures, renewable energy adoption, and consumption tracking
• Climate: Carbon emissions measurement, reduction commitments, and climate action planning
• Biodiversity: Ecosystem protection, habitat preservation, and sustainable landscaping practices

People

Evaluates how a hotel impacts its staff, guests, and the surrounding community:

• Community: Local engagement, charitable partnerships, and community investment
• Responsible Sourcing: Ethical procurement, local sourcing, and supply chain sustainability
• Human Rights, Justice, & Wellbeing: Fair wages, working conditions, diversity and inclusion, employee wellbeing, and anti-trafficking policies
• Accessibility: Physical accessibility, inclusive design, assistive services, and accommodations for guests with disabilities

Policy

Assesses the structures, policies, and accountability mechanisms a hotel has in place:

• Auditability: Third-party certifications, independent audits, documented evidence of sustainability claims, public reporting, stakeholder communication, and disclosure practices
• Training: Team engagement, hiring and training practices, and ongoing education
• Strategy & Management: Sustainability goals, executive commitment, and long-term planning

How Scores Are Calculated

Hotels complete a detailed assessment covering all 12 categories. Each response is evaluated based on the level of commitment and action it represents from basic awareness to industry-leading practice.

Key principles of the scoring methodology:

• Balanced assessment: All three pillars contribute meaningfully to the overall score. A hotel cannot achieve a top score by excelling in only one area.
• Cross-category relevance: Many sustainability actions impact more than one category. For example, a strong climate action plan may also reflect positively on a hotel's strategic commitment and energy management. Your Alō Score recognizes these interconnections.
• Verification matters: Hotels that provide third-party documentation, certifications, or audited data to support their responses receive recognition for that transparency. Claims backed by evidence carry more weight than self-reported statements alone.
• Action over intention: Measurable targets, tracked data, and implemented programs score higher than policies or commitments that haven't yet been put into practice.

What the Score Means

Your Alō Score provides a consistent, comparable benchmark across properties regardless of hotel size, brand, or location. It is designed to:

• Help travel procurement teams identify hotels that meet their organization's sustainability standards
• Give hotel operators a clear picture of where they stand relative to industry expectations and where to focus improvement efforts
• Enable travel management companies to integrate sustainability data into booking recommendations and preferred hotel programs

How to Improve Your Score

Since the Alō Score evaluates across all 12 categories, the most effective strategy is a balanced approach:

1. Start with measurement. Track your water, energy, and waste data. Hotels that monitor and report their consumption consistently score higher than those that don't.
2. Get verified. If you hold third-party certifications (Green Key, LEED, EarthCheck, etc.) or have undergone sustainability audits, make sure this is reflected in your assessment responses and supported with documentation.
3. Formalize your commitments. Written sustainability policies, published reduction targets, and executive-level ownership of sustainability goals all contribute to your Policy score.
4. Address the full picture. Don't overlook People categories. Labor practices, accessibility, community engagement, and responsible sourcing are weighted alongside Planet performance.
5. Update regularly. Your Alō Score reflects your current practices. As you implement new initiatives, update your assessment to ensure your score reflects your progress.